FAQs

How much does delivery cost? FREE - we utilise Australia Post Express Post for all deliveries.

 

What if I want express post? Absolutely nothing - we make sure you get the best freight service!

 

When will my order be dispatched? We make sure all orders received before 2pm are shipped on the same day - this means that 95% of orders are received the very next day!

 

What cosmetic condition are our phones in? Click here to view the conditions that we categorise our devices.

 

Are all phones for sale unlocked? Yes, all our used phones are unlocked.

 

What level of guarantee do Loop offer? We offer a 30-day hassle-free money back guarantee - we'll even accept the return if you change your mind with your purchase.

 

I have an issue with my device, what do I do? Please contact support@loopmobile.com.au