faq our devices

When will my order be dispatched?

All orders received before 2pm (AEST) are shipped on the same day - You’ll receive your order before you know it!We use courier tracking numbers for every order, you will...

What does grade mean?

Our grades define the cosmetic aspect of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device :Pristine: Like new condition, flawless screen and body.Very...

What can you expect from the battery?

All our batteries are tested, we ensure that they reach at least 80% of their capacity (only for grade "Pristine", "Very Good", "Good" & ''Fair'').

How devices are tested?

Each device is individually tested by one of our technicians. We run a series of 75 tests to ensure your device is fully functional. 

What is a refurbished device by Loop?

A refurbished device by Loop Mobile is a 2nd hand device. Your satisfaction is our priority, this is why all our devices have been tested and graded to meet your...