Return Policy

If you receive your items and they appeared to be faulty or not as described we are pleased to offer our customers within the first 30 days of purchase:

  • A replacement unit of the identical make and model as the original item ordered.
  • Store credit or a refund.

Please email our friendly support team on support@loopmobile.com.au to discuss all available solutions. For a speedier return please include as much information as possible, including faults experienced and photos where required.