Unlike other companies, we’re in control of the whole cycle! So we know exactly how much CO2 you save for every single device - something other sellers can only estimate!
Ready to discover your next high-quality pre-loved smartphone?
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frequently
asked
questions
Everything you need to know about
LOOP MOBILE and how it works.
All our refurbished devices are shipped in their Loop-Mobile packaging. We quality check our packaging to offer great protection to your device in transit.
All our refurbished devices come with accessories including a cable and AC plug. These are compatible but not original to the manufacturer equipment.
Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device:
Pristine: like-new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.
We test all our batteries. They must reach at least 80% of their initial charging capacity to ensure the efficiency of your phone.
All our refurbished products have a 12 months warranty that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.
All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it! We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
A refurbished device is a used device that has been tested and graded by our experts. We test 70 key features on each phone to provide you with the best quality.
At Loop Mobile, we refurbish electronic devices and give them a makeover to bring you a device that performs as good as new.
Unlike other companies, we’re in control of the whole refurbishment process. First, we RECOVER a device from trustworthy partners. Then, we take it to one of our testing facilities, where we REFRESH it by wiping all the data and running over 75 quality checks (like testing connectivity on Wi-Fi, 5G, Bluetooth). We then check how the device looks, before giving it a grade so you know exactly what you’re getting - this only impacts the way your device looks; all devices go through our same rigorous testing process regardless of their grade. Finally, we REVIVE it, wrapping your next device in sustainable packaging made from recycled materials and delivering it to you to start its new life.
And since we’re in control of the whole cycle, we can now tell you the exact amount of Co2 you have saved for every single refurbished device, through our partnership with Greenly!
So why switch to Loop? That’s why